[펌] HFI_Usability Testing Throughout System Development

Human Factors International에서 규정한

System 개발 단계별 사용성 평가 적용 방법론 매트릭스입니다.

http://www.humanfactors.com/services/usabilitytestingchart.asp

Usability Testing Throughout System Development

DeliverableQuestionUsability Test
ProposalDoes concept appear good to the users?If simple concept: phone questionnaire
grey line
If complex concept: group focus session
grey line
If private issues are important: one-to-one interviews
grey line
List of FunctionsAre there functions missing? Group focus session
grey line
Which function can be left out, or deferred? Questionnaire on value of functions
grey line
Task Design Is planned workflow practical?
Mock-up walkthrough
grey line
Group focus sessions
grey line
Are there steps missing or improvements needed? Group focus sessions or on-the-wall method
grey line
High-Level User
Interface Structure
& Visual Metaphor
Is it obvious what the system does? Protocol simulation
Describe the system and each object
grey line
Can users find the functions? Protocol simulation
For each function, where would you find it?
grey line
Can users learn the structure easily?Protocol simulation
Teach back
grey line
Selection of an
Alternative Design
Which of these design ideas is best? Contrast experiment
grey line
Design of Specific
Icons & Words
Do these communicate effectively? Matching questionnaire
grey line
Screen Design
Prototype
Are there places where users get stuck, confused, or make errors? Protocol simulation trial
grey line
Does the design meet human performance objectives? Formal usability test
grey line
Help, Job Aids,
Cue Cards,
Wizards &
Documentation
Are there places where users get stuck, confused, or make errors?Protocol simulation trial
grey line
Final Deliverable
Application
Does the combination of components work together? Protocol simulation trial
grey line
Is our application better that the competitions?Contrast experiment
grey line
Does it meet its human performance objectives? Formal usability test
grey line
Does it work in the real world? Field trial
grey line

답글 남기기